Assessment of Skills and Knowledge(ASK) in Fundamental Business Concepts Practice Test

Why might a retailer use a check-in, check-out system in fitting rooms?

1. To enhance customer service

2. To reduce the opportunity for theft

3. To monitor inventory levels

4. To increase sales

The correct answer is: To reduce the opportunity for theft

Using a check-in, check-out system in fitting rooms primarily serves to reduce the opportunity for theft, which is a significant concern for retailers. By requiring customers to check in items before using the fitting rooms and check them out afterwards, the retailer can more effectively keep track of the merchandise that is entering and leaving the fitting area. This system helps to ensure that items are not taken without being purchased, thereby decreasing shrinkage due to theft. While enhancing customer service, monitoring inventory, and increasing sales are also potential benefits of implementing such a system, they are secondary to the primary aim of curtailing theft. A controlled fitting room environment allows the retailer to maintain a closer watch on inventory and customer behavior, but fundamentally, the check-in and check-out process is a preventive measure against loss of merchandise.