Assessment of Skills and Knowledge(ASK) in Fundamental Business Concepts Practice Test

Which type of statement can provoke defensiveness during a conflict?

1. I understand your perspective.

2. You always interrupt me.

3. Let’s find a solution together.

4. We need to clarify our goals.

The correct answer is: You always interrupt me.

The statement that can provoke defensiveness during a conflict is one that uses absolute terms and places blame or criticism on the other person. By stating, "You always interrupt me," the speaker is making a generalized accusation that suggests a consistent negative behavior from the other party. This kind of language can trigger a defensive response because it implies that the person is at fault and does not take into consideration any context or potential reasons for their behavior. In contrast, the other statements focus on understanding, collaboration, and problem-solving, which are likely to foster a more constructive dialogue rather than inciting defensiveness. Statements like "I understand your perspective" and "Let’s find a solution together," invite communication and openness, while "We need to clarify our goals" emphasizes teamwork and alignment. These approaches encourage a positive interaction rather than placing blame, which is why they are less likely to provoke a defensive reaction.